the customer service have been excellent! Taki Long is great to deal with & knows the product very well! I am very pleased with this product! came on time & runs great!

I recently had an excellent experience with HONPO, a renowned embroidery machine supplier. The machine I purchased from them not only met but exceeded my expectations, matching the high-quality standards as described on their website. I would like to express my gratitude to Anita, the salesperson who assisted me throughout the process. Anita's professionalism and cooperative nature stood out throughout the process. She patiently addressed my numerous questions without any hint of frustration. Additionally, Anita efficiently organized shipping services, ensuring a smooth and reliable delivery. What truly sets Anita apart is her ongoing dedication to providing excellent customer service and support. Even after the purchase, she continues to be responsive and helpful. Wishing Anita the very best of luck, and expressing gratitude to the entire HONPO team for their outstanding products and service. Best Regards Mudassir Akhlaque